EMail templates rework

src/lib/email.ts

@@ -11,6 +11,17 @@
  *   SMTP_PASS                  — App Password
  *   SMTP_FROM                  — e.g. "PieCed <noreply@pieced.ch>"
  *   ADMIN_NOTIFICATION_EMAIL   — e.g. admin@pieced.ch (optional)
+ *   SUPPORT_CONTACT_EMAIL      — e.g. support@pieced.ch (optional)
+ *                                 Customer-facing address for "have
+ *                                 questions?" follow-ups in
+ *                                 transactional emails. The from
+ *                                 address itself (SMTP_USER) is
+ *                                 typically a noreply mailbox, so we
+ *                                 don't tell customers to "reply to
+ *                                 this email" — instead we point them
+ *                                 at this monitored address. If
+ *                                 unset, the contact-prompt line is
+ *                                 simply omitted from emails.
  */
 
 import nodemailer from "nodemailer";
@@ -42,6 +53,12 @@ function getFrom(): string {
   );
 }
 
+/** Returns the customer-facing support email address, or null if unset. */
+function getSupportContactEmail(): string | null {
+  const v = process.env.SUPPORT_CONTACT_EMAIL?.trim();
+  return v && v.length > 0 ? v : null;
+}
+
 /**
  * Escape HTML entities to prevent injection in HTML emails.
  */
@@ -125,6 +142,21 @@ export async function sendRejectionEmail(
          </div>`
       : "";
 
+    const supportEmail = getSupportContactEmail();
+    // The customer here is rejected pre-onboarding — they don't yet
+    // have a portal account, so we can't send them to /support.
+    // Instead point at the configured support address (if set).
+    // If unset (e.g. early pilot before a support inbox exists), we
+    // omit the follow-up line entirely rather than promise something
+    // that goes nowhere — telling the customer to "reply to this
+    // email" would be misleading because we send from a noreply box.
+    const contactLineText = supportEmail
+      ? `If you have questions or would like to discuss this further, please contact us at ${supportEmail}.`
+      : "";
+    const contactLineHtml = supportEmail
+      ? `<p>If you have questions or would like to discuss this further, please contact us at <a href="mailto:${escapeHtml(supportEmail)}" style="color: #3b82f6;">${escapeHtml(supportEmail)}</a>.</p>`
+      : "";
+
     await getTransporter().sendMail({
       from: getFrom(),
       to,
@@ -134,18 +166,20 @@ export async function sendRejectionEmail(
         "",
         `Thank you for your interest in PieCed IT. Unfortunately, we were unable to approve your onboarding request for ${companyName} at this time.`,
         notesBlock,
-        "If you have questions or would like to discuss this further, please reply to this email.",
+        contactLineText,
         "",
         "Best regards,",
         "PieCed IT",
-      ].join("\n"),
+      ]
+        .filter((s) => s !== "")
+        .join("\n"),
       html: `
         <div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
           <h2 style="color: #ffffff; margin-top: 0;">Update on your onboarding request</h2>
           <p>Hello ${safeName},</p>
           <p>Thank you for your interest in PieCed IT. Unfortunately, we were unable to approve your onboarding request for <strong>${safeCompany}</strong> at this time.</p>
           ${notesHtml}
-          <p>If you have questions or would like to discuss this further, please reply to this email.</p>
+          ${contactLineHtml}
           <hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
           <p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
         </div>
@@ -237,6 +271,15 @@ export async function sendResumeRejectionEmail(
          </div>`
       : "";
 
+    // The customer has portal access (their tenant exists, they
+    // just had a resume request rejected), so direct them to the
+    // support ticket system for follow-up. We never tell them to
+    // "reply to this email" because the from address is a noreply
+    // mailbox.
+    const contactLineText =
+      "If you have questions, open a support ticket at https://app.pieced.ch/support.";
+    const contactLineHtml = `<p>If you have questions, <a href="https://app.pieced.ch/support" style="color: #3b82f6;">open a support ticket</a>.</p>`;
+
     await getTransporter().sendMail({
       from: getFrom(),
       to,
@@ -248,7 +291,7 @@ export async function sendResumeRejectionEmail(
         notesBlock,
         "Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.",
         "",
-        "If you have questions, please reply to this email.",
+        contactLineText,
         "",
         "Best regards,",
         "PieCed IT",
@@ -260,7 +303,7 @@ export async function sendResumeRejectionEmail(
           <p>Thank you for your reactivation request for <strong>${safeCompany}</strong>. Unfortunately, we were unable to approve it at this time.</p>
           ${notesHtml}
           <p>Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.</p>
-          <p>If you have questions, please reply to this email.</p>
+          ${contactLineHtml}
           <hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
           <p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
         </div>