600 lines
25 KiB
TypeScript
600 lines
25 KiB
TypeScript
/**
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* Email sending utility for the PieCed portal.
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*
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* Uses nodemailer with SMTP credentials from environment variables
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* (populated via ExternalSecret from OpenBao at pieced/portal/smtp).
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*
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* Env vars (from portal-smtp K8s secret):
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* SMTP_HOST — e.g. smtp.gmail.com
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* SMTP_PORT — e.g. 587 (default)
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* SMTP_USER — e.g. noreply@pieced.ch
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* SMTP_PASS — App Password
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* SMTP_FROM — e.g. "PieCed <noreply@pieced.ch>"
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* ADMIN_NOTIFICATION_EMAIL — e.g. admin@pieced.ch (optional)
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*/
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import nodemailer from "nodemailer";
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let _transporter: nodemailer.Transporter | null = null;
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function getTransporter(): nodemailer.Transporter {
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if (!_transporter) {
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const host = process.env.SMTP_HOST;
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const user = process.env.SMTP_USER;
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const pass = process.env.SMTP_PASS;
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if (!host || !user || !pass) {
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throw new Error("SMTP_HOST, SMTP_USER, and SMTP_PASS must be set");
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}
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_transporter = nodemailer.createTransport({
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host,
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port: parseInt(process.env.SMTP_PORT || "587", 10),
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secure: process.env.SMTP_SECURE === "true",
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auth: { user, pass },
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});
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}
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return _transporter;
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}
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function getFrom(): string {
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return (
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process.env.SMTP_FROM ||
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`PieCed <${process.env.SMTP_USER}>`
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);
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}
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/**
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* Escape HTML entities to prevent injection in HTML emails.
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*/
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function escapeHtml(str: string): string {
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return str
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.replace(/&/g, "&")
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.replace(/</g, "<")
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.replace(/>/g, ">")
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.replace(/"/g, """)
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.replace(/'/g, "'");
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}
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export async function sendApprovalEmail(
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to: string,
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contactName: string,
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companyName: string
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): Promise<void> {
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const safeName = escapeHtml(contactName);
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const safeCompany = escapeHtml(companyName);
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try {
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await getTransporter().sendMail({
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from: getFrom(),
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to,
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subject: `Your PieCed AI assistant is being set up — ${companyName}`,
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text: [
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`Hello ${contactName},`,
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"",
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`Great news! Your onboarding request for ${companyName} has been approved.`,
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"",
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"Your AI assistant instance is now being provisioned. This usually takes a few minutes.",
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"You can check the status in your dashboard at https://app.pieced.ch",
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"",
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"Once your instance is ready, you'll see it on your dashboard and can start configuring it.",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">Your AI assistant is being set up</h2>
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<p>Hello ${safeName},</p>
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<p>Great news! Your onboarding request for <strong>${safeCompany}</strong> has been approved.</p>
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<p>Your AI assistant instance is now being provisioned. This usually takes a few minutes.</p>
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<p>
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<a href="https://app.pieced.ch" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
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Go to Dashboard
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</a>
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</p>
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<p style="color: #888; font-size: 13px; margin-top: 24px;">
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Once your instance is ready, you'll see it on your dashboard and can start configuring it.
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</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send approval email:", err);
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}
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}
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export async function sendRejectionEmail(
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to: string,
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contactName: string,
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companyName: string,
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adminNotes?: string
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): Promise<void> {
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const safeName = escapeHtml(contactName);
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const safeCompany = escapeHtml(companyName);
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const safeNotes = adminNotes ? escapeHtml(adminNotes) : "";
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try {
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const notesBlock = adminNotes
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? `\nNote from our team:\n${adminNotes}\n`
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: "";
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const notesHtml = safeNotes
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? `<div style="background: #2a2a2a; border-left: 3px solid #ef4444; padding: 12px 16px; border-radius: 6px; margin: 16px 0;">
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<p style="color: #ccc; font-size: 13px; margin: 0;"><strong>Note from our team:</strong></p>
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<p style="color: #aaa; font-size: 13px; margin: 8px 0 0 0;">${safeNotes}</p>
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</div>`
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: "";
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await getTransporter().sendMail({
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from: getFrom(),
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to,
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subject: `Update on your PieCed onboarding request — ${companyName}`,
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text: [
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`Hello ${contactName},`,
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"",
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`Thank you for your interest in PieCed IT. Unfortunately, we were unable to approve your onboarding request for ${companyName} at this time.`,
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notesBlock,
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"If you have questions or would like to discuss this further, please reply to this email.",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">Update on your onboarding request</h2>
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<p>Hello ${safeName},</p>
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<p>Thank you for your interest in PieCed IT. Unfortunately, we were unable to approve your onboarding request for <strong>${safeCompany}</strong> at this time.</p>
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${notesHtml}
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<p>If you have questions or would like to discuss this further, please reply to this email.</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send rejection email:", err);
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}
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}
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/**
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* Bug 37a: separate email for resume request approval. The tenant
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* already exists; the message is "we're un-suspending it" rather than
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* "we're provisioning a new instance". Avoids confusing the customer
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* with onboarding language for a tenant they already had.
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*/
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export async function sendResumeApprovalEmail(
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to: string,
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contactName: string,
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companyName: string
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): Promise<void> {
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const safeName = escapeHtml(contactName);
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const safeCompany = escapeHtml(companyName);
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try {
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await getTransporter().sendMail({
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from: getFrom(),
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to,
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subject: `Your PieCed AI assistant has been reactivated — ${companyName}`,
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text: [
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`Hello ${contactName},`,
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"",
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`Good news — your reactivation request for ${companyName} has been approved.`,
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"",
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"Your AI assistant is being brought back online and should be ready in a few minutes.",
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"You can check the status in your dashboard at https://app.pieced.ch",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">Your AI assistant has been reactivated</h2>
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<p>Hello ${safeName},</p>
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<p>Good news — your reactivation request for <strong>${safeCompany}</strong> has been approved.</p>
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<p>Your AI assistant is being brought back online and should be ready in a few minutes.</p>
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<p>
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<a href="https://app.pieced.ch" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
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Go to Dashboard
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</a>
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</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send resume approval email:", err);
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}
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}
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/**
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* Bug 37a: separate email for resume request rejection. Differs from
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* the onboarding rejection in two ways: it explicitly mentions the
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* tenant remains suspended, and it points the customer to the
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* 60-day retention window so they understand the deletion clock is
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* still ticking. The latter is important — a customer reading a
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* generic "request rejected" email might not realise their data is
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* still on a countdown.
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*/
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export async function sendResumeRejectionEmail(
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to: string,
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contactName: string,
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companyName: string,
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adminNotes?: string
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): Promise<void> {
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const safeName = escapeHtml(contactName);
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const safeCompany = escapeHtml(companyName);
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const safeNotes = adminNotes ? escapeHtml(adminNotes) : "";
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try {
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const notesBlock = adminNotes
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? `\nNote from our team:\n${adminNotes}\n`
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: "";
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const notesHtml = safeNotes
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? `<div style="background: #2a2a2a; border-left: 3px solid #ef4444; padding: 12px 16px; border-radius: 6px; margin: 16px 0;">
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<p style="color: #ccc; font-size: 13px; margin: 0;"><strong>Note from our team:</strong></p>
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<p style="color: #aaa; font-size: 13px; margin: 8px 0 0 0;">${safeNotes}</p>
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</div>`
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: "";
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await getTransporter().sendMail({
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from: getFrom(),
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to,
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subject: `Update on your reactivation request — ${companyName}`,
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text: [
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`Hello ${contactName},`,
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"",
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`Thank you for your reactivation request for ${companyName}. Unfortunately, we were unable to approve it at this time.`,
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notesBlock,
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"Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.",
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"",
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"If you have questions, please reply to this email.",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">Update on your reactivation request</h2>
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<p>Hello ${safeName},</p>
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<p>Thank you for your reactivation request for <strong>${safeCompany}</strong>. Unfortunately, we were unable to approve it at this time.</p>
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${notesHtml}
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<p>Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.</p>
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<p>If you have questions, please reply to this email.</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send resume rejection email:", err);
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}
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}
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export async function sendAdminNotificationEmail(
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companyName: string,
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contactName: string,
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contactEmail: string
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): Promise<void> {
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const adminEmail = process.env.ADMIN_NOTIFICATION_EMAIL;
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if (!adminEmail) return;
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const safeCompany = escapeHtml(companyName);
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const safeName = escapeHtml(contactName);
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const safeEmail = escapeHtml(contactEmail);
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try {
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await getTransporter().sendMail({
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from: getFrom(),
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to: adminEmail,
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subject: `New onboarding request: ${companyName}`,
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text: [
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`A new onboarding request has been submitted.`,
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"",
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`Company: ${companyName}`,
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`Contact: ${contactName} (${contactEmail})`,
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"",
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`Review it at https://app.pieced.ch/admin`,
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">New onboarding request</h2>
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<p>A new onboarding request has been submitted.</p>
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<table style="color: #ccc; font-size: 14px; margin: 16px 0;">
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<tr><td style="padding: 4px 12px 4px 0; color: #888;">Company:</td><td>${safeCompany}</td></tr>
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<tr><td style="padding: 4px 12px 4px 0; color: #888;">Contact:</td><td>${safeName} (${safeEmail})</td></tr>
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</table>
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<p>
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<a href="https://app.pieced.ch/admin" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
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Review Request
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</a>
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</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send admin notification email:", err);
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}
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}
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// ---------------------------------------------------------------------------
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// Feature 5: support ticket emails
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// ---------------------------------------------------------------------------
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/**
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* Email subject prefix that helps customers thread tickets in their
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* mail client. We don't have inbound email processing — replies via
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* email back to us go nowhere — but the prefix is still useful for
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* the customer's own organisation. The id is shortened to 8 chars
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* for human readability; collisions on the truncated form within a
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* single user's inbox are vanishingly unlikely.
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*/
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function ticketSubjectPrefix(ticketId: string): string {
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return `[PieCed Support #${ticketId.slice(0, 8)}]`;
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}
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const STATUS_LABELS_EN: Record<string, string> = {
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open: "Open",
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in_progress: "In progress",
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waiting_for_customer: "Waiting for your reply",
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resolved: "Resolved",
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reopened: "Reopened",
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};
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/**
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* Sent to the customer when they create a ticket — confirmation
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* that we received it and a copy of the ticket id for their records.
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*/
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export async function sendSupportTicketCreatedEmail(params: {
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to: string;
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contactName: string;
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ticketId: string;
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title: string;
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}): Promise<void> {
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const safeName = escapeHtml(params.contactName);
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const safeTitle = escapeHtml(params.title);
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const shortId = params.ticketId.slice(0, 8);
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const subject = `${ticketSubjectPrefix(params.ticketId)} ${params.title}`;
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try {
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await getTransporter().sendMail({
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from: getFrom(),
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to: params.to,
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subject,
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text: [
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`Hello ${params.contactName},`,
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"",
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`We've received your support request "${params.title}" (reference #${shortId}).`,
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"",
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"Our team will review and respond as soon as possible. You can track the status and reply at https://app.pieced.ch/support.",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
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<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">Support request received</h2>
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<p>Hello ${safeName},</p>
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<p>We've received your support request <strong>"${safeTitle}"</strong> (reference #${shortId}).</p>
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<p>Our team will review and respond as soon as possible.</p>
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<p>
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<a href="https://app.pieced.ch/support" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
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View ticket
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</a>
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</p>
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<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
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<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
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</div>
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`,
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});
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} catch (err) {
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console.error("Failed to send support ticket creation email:", err);
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}
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}
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/**
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* Sent to the customer when an admin replies to one of their tickets.
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* Includes the body of the reply inline so the customer can read it
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* without clicking through (especially useful on mobile).
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*/
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export async function sendSupportTicketReplyEmail(params: {
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to: string;
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contactName: string;
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ticketId: string;
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title: string;
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authorName: string;
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body: string;
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}): Promise<void> {
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const safeName = escapeHtml(params.contactName);
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const safeTitle = escapeHtml(params.title);
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const safeAuthor = escapeHtml(params.authorName);
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const safeBody = escapeHtml(params.body);
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const shortId = params.ticketId.slice(0, 8);
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const subject = `${ticketSubjectPrefix(params.ticketId)} Re: ${params.title}`;
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try {
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await getTransporter().sendMail({
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from: getFrom(),
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to: params.to,
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subject,
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text: [
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`Hello ${params.contactName},`,
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"",
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`${params.authorName} replied to your ticket "${params.title}" (#${shortId}):`,
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"",
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params.body,
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"",
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"Reply or follow up at https://app.pieced.ch/support.",
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"",
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"Best regards,",
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"PieCed IT",
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].join("\n"),
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html: `
|
|
<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
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<h2 style="color: #ffffff; margin-top: 0;">New reply on your ticket</h2>
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<p>Hello ${safeName},</p>
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<p><strong>${safeAuthor}</strong> replied to your ticket <strong>"${safeTitle}"</strong> (#${shortId}):</p>
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<div style="background: #2a2a2a; border-left: 3px solid #3b82f6; padding: 12px 16px; border-radius: 6px; margin: 16px 0; white-space: pre-wrap;">
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${safeBody}
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</div>
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<p>
|
|
<a href="https://app.pieced.ch/support" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
|
|
View ticket
|
|
</a>
|
|
</p>
|
|
<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
|
|
<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
|
|
</div>
|
|
`,
|
|
});
|
|
} catch (err) {
|
|
console.error("Failed to send support ticket reply email:", err);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Sent to the customer when an admin changes status without a comment.
|
|
* If the same admin action included a comment, they'd get the
|
|
* reply email instead — caller decides which to send.
|
|
*/
|
|
export async function sendSupportTicketStatusEmail(params: {
|
|
to: string;
|
|
contactName: string;
|
|
ticketId: string;
|
|
title: string;
|
|
newStatus: string;
|
|
}): Promise<void> {
|
|
const safeName = escapeHtml(params.contactName);
|
|
const safeTitle = escapeHtml(params.title);
|
|
const statusLabel = STATUS_LABELS_EN[params.newStatus] ?? params.newStatus;
|
|
const shortId = params.ticketId.slice(0, 8);
|
|
const subject = `${ticketSubjectPrefix(params.ticketId)} Status: ${statusLabel}`;
|
|
|
|
try {
|
|
await getTransporter().sendMail({
|
|
from: getFrom(),
|
|
to: params.to,
|
|
subject,
|
|
text: [
|
|
`Hello ${params.contactName},`,
|
|
"",
|
|
`The status of your ticket "${params.title}" (#${shortId}) has been updated to: ${statusLabel}.`,
|
|
"",
|
|
"View details and respond if needed at https://app.pieced.ch/support.",
|
|
"",
|
|
"Best regards,",
|
|
"PieCed IT",
|
|
].join("\n"),
|
|
html: `
|
|
<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
|
|
<h2 style="color: #ffffff; margin-top: 0;">Ticket status update</h2>
|
|
<p>Hello ${safeName},</p>
|
|
<p>The status of your ticket <strong>"${safeTitle}"</strong> (#${shortId}) has been updated to:</p>
|
|
<p style="font-size: 18px; color: #3b82f6; font-weight: 600;">${escapeHtml(statusLabel)}</p>
|
|
<p>
|
|
<a href="https://app.pieced.ch/support" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
|
|
View ticket
|
|
</a>
|
|
</p>
|
|
<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
|
|
<p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
|
|
</div>
|
|
`,
|
|
});
|
|
} catch (err) {
|
|
console.error("Failed to send support ticket status email:", err);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Notify the platform admin distribution list of a new ticket OR a
|
|
* customer reply. Mirror of sendAdminNotificationEmail's pattern —
|
|
* uses the same ADMIN_NOTIFICATION_EMAIL env var.
|
|
*
|
|
* Two trigger reasons supported:
|
|
* - 'created' → new ticket from a customer
|
|
* - 'replied' → customer replied to existing ticket (we want admin
|
|
* visibility, e.g. to know the ticket needs another
|
|
* round of attention)
|
|
*/
|
|
export async function sendSupportAdminNotificationEmail(params: {
|
|
reason: "created" | "replied";
|
|
ticketId: string;
|
|
title: string;
|
|
contactName: string;
|
|
contactEmail: string;
|
|
body?: string; // The new message content (description on create, comment body on reply)
|
|
category?: string;
|
|
}): Promise<void> {
|
|
const adminEmail = process.env.ADMIN_NOTIFICATION_EMAIL;
|
|
if (!adminEmail) {
|
|
console.warn(
|
|
"ADMIN_NOTIFICATION_EMAIL not set; skipping admin support notification"
|
|
);
|
|
return;
|
|
}
|
|
const safeContact = escapeHtml(params.contactName);
|
|
const safeContactEmail = escapeHtml(params.contactEmail);
|
|
const safeTitle = escapeHtml(params.title);
|
|
const safeBody = params.body ? escapeHtml(params.body) : "";
|
|
const shortId = params.ticketId.slice(0, 8);
|
|
|
|
const subjectVerb = params.reason === "created" ? "New" : "Reply on";
|
|
const subject = `${ticketSubjectPrefix(params.ticketId)} ${subjectVerb}: ${params.title}`;
|
|
|
|
const headlineHtml =
|
|
params.reason === "created"
|
|
? `<h2 style="color: #ffffff; margin-top: 0;">New support ticket</h2>`
|
|
: `<h2 style="color: #ffffff; margin-top: 0;">Customer replied on ticket</h2>`;
|
|
|
|
try {
|
|
await getTransporter().sendMail({
|
|
from: getFrom(),
|
|
to: adminEmail,
|
|
subject,
|
|
text: [
|
|
params.reason === "created"
|
|
? "A new support ticket was opened:"
|
|
: "A customer replied to a support ticket:",
|
|
"",
|
|
`From: ${params.contactName} <${params.contactEmail}>`,
|
|
`Ticket: ${params.title} (#${shortId})`,
|
|
params.category ? `Category: ${params.category}` : "",
|
|
"",
|
|
params.body ? "Message:" : "",
|
|
params.body ?? "",
|
|
"",
|
|
`View at https://app.pieced.ch/support/${params.ticketId}`,
|
|
]
|
|
.filter((s) => s !== "")
|
|
.join("\n"),
|
|
html: `
|
|
<div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
|
|
${headlineHtml}
|
|
<table style="width:100%; font-size: 13px; color: #aaa; margin-bottom: 16px;">
|
|
<tr><td style="padding: 4px 0; width: 100px;">From</td><td style="padding: 4px 0; color: #fff;">${safeContact} <${safeContactEmail}></td></tr>
|
|
<tr><td style="padding: 4px 0;">Title</td><td style="padding: 4px 0; color: #fff;">${safeTitle} <span style="color: #666;">(#${shortId})</span></td></tr>
|
|
${params.category ? `<tr><td style="padding: 4px 0;">Category</td><td style="padding: 4px 0; color: #fff;">${escapeHtml(params.category)}</td></tr>` : ""}
|
|
</table>
|
|
${
|
|
params.body
|
|
? `<div style="background: #2a2a2a; border-left: 3px solid #3b82f6; padding: 12px 16px; border-radius: 6px; margin: 16px 0; white-space: pre-wrap;">${safeBody}</div>`
|
|
: ""
|
|
}
|
|
<p>
|
|
<a href="https://app.pieced.ch/support/${params.ticketId}" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
|
|
Open in admin queue
|
|
</a>
|
|
</p>
|
|
<hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
|
|
<p style="color: #666; font-size: 12px;">PieCed IT — Admin notification</p>
|
|
</div>
|
|
`,
|
|
});
|
|
} catch (err) {
|
|
console.error("Failed to send admin support notification:", err);
|
|
}
|
|
}
|