Support org

src/messages/en.json

@@ -14,7 +14,8 @@
     "register": "Register",
     "team": "Team",
     "settings": "Settings",
-    "optional": "optional"
+    "optional": "optional",
+    "support": "Support"
   },
   "login": {
     "title": "PieCed Portal",
@@ -413,5 +414,48 @@
     "lastUpdated": "Last updated {when}",
     "fullName": "Full name",
     "notesPlaceholderPersonal": "Anything we should know — preferred payment method, billing reference, etc."
+  },
+  "support": {
+    "title": "Support",
+    "subtitle": "Open a ticket to ask a question, report a bug, or share feedback. Replies will be sent to your registered email.",
+    "titleAdmin": "Support queue",
+    "subtitleAdmin": "Tickets across all customers, newest activity first.",
+    "newTicket": "New ticket",
+    "newTicketTitle": "Open a support ticket",
+    "newTicketSubtitle": "Tell us what's going on. The more detail you share, the faster we can help.",
+    "empty": "You haven't opened any tickets yet.",
+    "emptyAdmin": "No support tickets in the queue.",
+    "fieldCategory": "Category",
+    "fieldTitle": "Title",
+    "fieldDescription": "Description",
+    "fieldStatus": "Status",
+    "titlePlaceholder": "Short summary of what you need",
+    "descriptionPlaceholder": "Describe what happened, what you expected, and any error messages you saw.",
+    "descriptionHelp": "You can paste error messages and logs. Don't include passwords or other secrets.",
+    "submitTicket": "Submit ticket",
+    "createFailed": "Could not create ticket. Please try again.",
+    "category_bug": "Bug",
+    "category_feature_request": "Feature request",
+    "category_question": "Question",
+    "category_billing": "Billing",
+    "category_other": "Other",
+    "status_open": "Open",
+    "status_in_progress": "In progress",
+    "status_waiting_for_customer": "Awaiting your reply",
+    "status_resolved": "Resolved",
+    "status_reopened": "Reopened",
+    "openedBy": "Opened by {name} on {when}",
+    "authorTagAdmin": "PieCed support",
+    "replyLabel": "Add a reply",
+    "replyPlaceholder": "Your message…",
+    "replyPlaceholderReopen": "Reply (this will reopen the ticket)…",
+    "sendReply": "Send reply",
+    "commentFailed": "Could not send reply. Please try again.",
+    "closeTicket": "Mark as resolved",
+    "confirmClose": "Mark this ticket as resolved? You can reopen it later by replying.",
+    "closeFailed": "Could not close the ticket. Please try again.",
+    "resolvedBanner": "This ticket is resolved. Reply below if you need to follow up — that will reopen it.",
+    "adminControlsTitle": "Admin controls",
+    "updateFailed": "Could not save changes. Please try again."
   }
 }