Show suspended since and new emails for suspend continue approve and rejection

src/lib/email.ts

@@ -156,6 +156,121 @@ export async function sendRejectionEmail(
   }
 }
 
+/**
+ * Bug 37a: separate email for resume request approval. The tenant
+ * already exists; the message is "we're un-suspending it" rather than
+ * "we're provisioning a new instance". Avoids confusing the customer
+ * with onboarding language for a tenant they already had.
+ */
+export async function sendResumeApprovalEmail(
+  to: string,
+  contactName: string,
+  companyName: string
+): Promise<void> {
+  const safeName = escapeHtml(contactName);
+  const safeCompany = escapeHtml(companyName);
+
+  try {
+    await getTransporter().sendMail({
+      from: getFrom(),
+      to,
+      subject: `Your PieCed AI assistant has been reactivated — ${companyName}`,
+      text: [
+        `Hello ${contactName},`,
+        "",
+        `Good news — your reactivation request for ${companyName} has been approved.`,
+        "",
+        "Your AI assistant is being brought back online and should be ready in a few minutes.",
+        "You can check the status in your dashboard at https://app.pieced.ch",
+        "",
+        "Best regards,",
+        "PieCed IT",
+      ].join("\n"),
+      html: `
+        <div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
+          <h2 style="color: #ffffff; margin-top: 0;">Your AI assistant has been reactivated</h2>
+          <p>Hello ${safeName},</p>
+          <p>Good news — your reactivation request for <strong>${safeCompany}</strong> has been approved.</p>
+          <p>Your AI assistant is being brought back online and should be ready in a few minutes.</p>
+          <p>
+            <a href="https://app.pieced.ch" style="display: inline-block; padding: 10px 24px; background: #3b82f6; color: #ffffff; text-decoration: none; border-radius: 8px; font-weight: 500;">
+              Go to Dashboard
+            </a>
+          </p>
+          <hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
+          <p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
+        </div>
+      `,
+    });
+  } catch (err) {
+    console.error("Failed to send resume approval email:", err);
+  }
+}
+
+/**
+ * Bug 37a: separate email for resume request rejection. Differs from
+ * the onboarding rejection in two ways: it explicitly mentions the
+ * tenant remains suspended, and it points the customer to the
+ * 60-day retention window so they understand the deletion clock is
+ * still ticking. The latter is important — a customer reading a
+ * generic "request rejected" email might not realise their data is
+ * still on a countdown.
+ */
+export async function sendResumeRejectionEmail(
+  to: string,
+  contactName: string,
+  companyName: string,
+  adminNotes?: string
+): Promise<void> {
+  const safeName = escapeHtml(contactName);
+  const safeCompany = escapeHtml(companyName);
+  const safeNotes = adminNotes ? escapeHtml(adminNotes) : "";
+
+  try {
+    const notesBlock = adminNotes
+      ? `\nNote from our team:\n${adminNotes}\n`
+      : "";
+    const notesHtml = safeNotes
+      ? `<div style="background: #2a2a2a; border-left: 3px solid #ef4444; padding: 12px 16px; border-radius: 6px; margin: 16px 0;">
+           <p style="color: #ccc; font-size: 13px; margin: 0;"><strong>Note from our team:</strong></p>
+           <p style="color: #aaa; font-size: 13px; margin: 8px 0 0 0;">${safeNotes}</p>
+         </div>`
+      : "";
+
+    await getTransporter().sendMail({
+      from: getFrom(),
+      to,
+      subject: `Update on your reactivation request — ${companyName}`,
+      text: [
+        `Hello ${contactName},`,
+        "",
+        `Thank you for your reactivation request for ${companyName}. Unfortunately, we were unable to approve it at this time.`,
+        notesBlock,
+        "Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.",
+        "",
+        "If you have questions, please reply to this email.",
+        "",
+        "Best regards,",
+        "PieCed IT",
+      ].join("\n"),
+      html: `
+        <div style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 560px; margin: 0 auto; color: #e0e0e0; background: #1a1a1a; padding: 32px; border-radius: 12px;">
+          <h2 style="color: #ffffff; margin-top: 0;">Update on your reactivation request</h2>
+          <p>Hello ${safeName},</p>
+          <p>Thank you for your reactivation request for <strong>${safeCompany}</strong>. Unfortunately, we were unable to approve it at this time.</p>
+          ${notesHtml}
+          <p>Your tenant remains suspended. As a reminder, your data is preserved for 60 days from the original cancellation date, after which it will be permanently deleted. You can submit a new reactivation request at any time before then.</p>
+          <p>If you have questions, please reply to this email.</p>
+          <hr style="border: none; border-top: 1px solid #333; margin: 24px 0;" />
+          <p style="color: #666; font-size: 12px;">PieCed IT — Hosted on-premises in Switzerland</p>
+        </div>
+      `,
+    });
+  } catch (err) {
+    console.error("Failed to send resume rejection email:", err);
+  }
+}
+
 export async function sendAdminNotificationEmail(
   companyName: string,
   contactName: string,